We have been working with Tanya for about 9 years at the pool and spa center. I would highly recommend any of their products because they back everything with great customer service. We have a water softener, reverse osmosis water treatment…
read moreI had a great installation of a new water softener and today thought it was leaking. There was a little issue getting someone over, but Mikey showed up and the softener is working great and he showed us it was actually our AC unit leaking. …
read moreThank You. We are glad to hear the situation was handled!
Rob helped us in the journey of picking out a new hot tub was more than helpful! After the tub was installed (awesome delivery team as well) any questions I had were answered with great knowledge. Any time I ever have any water issues I …
read moreThank you Chris Dell! Our team is here before, during and after the sale for all your questions. Enjoy!
We started looking at hot tubs about 3 months, Pool and Spa Center was our first stop. We spoke with Rob, who was very professional and comfortable to speak with, we told him what we where looking for and we found the one we liked. He said…
read moreJeremy, We are pleased to hear about your experience with us! Enjoy your hot tub and we are here for any of your hot tub needs.
Our new Hot Springs tub is absolutely amazing! We had to wait a bit but Kirk, the GM, made everything right and then some. I appreciate his communication and follow up. This is our first one and having the guidance and expertise of him and …
read moreThank you Kris-Tina! Definitely worth the wait, now you can enjoy for years to come!
My husband and I had a fantastic experience at the Pool and Spa Center. We had been eyeing a spa for a while, and Brady was SO helpful throughout the process. He answered our questions whenever we had them, he made us feel comfortable, and…
read moreThank you Alexa! We love to hear when our customers use their hot tubs daily!
We just bought a 6 person hot springs hot tub. We had the most amazing experience with their sales rep Carissa. She was helpful, not pushy, answered all of our questions, and she gave great personal experience examples because she loves the…
read moreGreat to hear! Thank you!
This is our second hot tub purchase from the Pool and Spa Center. Our first purchase was 7 years ago for an entry level hot tub, and we finally decided to upgrade this summer. The quality of their hot tubs is excellent. They have a nice …
read moreThank You Samantha!
thank you for all the help from the technical team. our pump developed a leak, and after answering a few questions they pointed me in the right direction. New pump ordered Tuesday, delivered Thursday and all up and running Thursday evening…
read moreI seldom leave a review on purchases immediately. I usually want to give the product that I buy some time for me to see if it was what I thought it was, and in cases like this, to see how good the customer service of a company really is. …
read moreMatthew,
Thank You! Thank you for taking your time with your review. We appreciate your candidness and are always here for future support.
The service was beyond excellent, after hours support was on the mark, and the delivery and installation team went above and beyond. We could not be happier! We love our spa and recommend the WaterTree Pool and Spa Center without …
read moreKen, we are happy to hear of your excellent service you received from us! Thank you!
An enjoyable experience from the time we stepped in the door. Very informative and knowledgeable of the product. Can’t say enough about the delivery and setup crew. Amazing!! Very very helpful after the sale. Thoroughly enjoy our spa/hot …
read moreWe love hearing happy customers who enjoy their hot tub! Thank You Robert
Sales, service & knowledge of product is top notch! I love my spa💙 Customer service can be hard to find these days but not here. From the purchase to the install, I’m impressed and will highly recommend to all my friends & family! Thank …
read moreThank You Anna! We strive for great customer service. Your setup looks wonderful!
They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for …
read moreThank you James! We are glad we found a hot tub to fit your needs!
Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very …
read moreThank you Jesse! We appreciate the kind words. It is our mission to give our customers the best experience!
The Best Spa I've ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.
After a a couple of weeks of shopping, Bobby and the …
read moreThanks Duane! We are so glad you enjoyed your hot tub shopping experience!
From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go …
read moreWe are excited for you to get your hot tub and start enjoying it! Thank you Andriea!
Great sales from Corey (I bought a spa while deployed). But best part was after the sale, from Garrett. Fantastic Tech, very knowledgeable, and they set up our spa and had to fixed a jumper wire so the spa works perfectly. I would …
read moreWe are so happy to hear about your experience! Enjoy 😊
Bobby did a solid job working to get us exactly what we wanted. Our hot tub was delivered today and the service crew was AMAZING also. Very knowledgeable, hard working and set it up in a timely manner! Way to go Pool and Spa Center!! …
read moreCory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome…
read moreThank you Mark!
Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with …
read moreWe love hearing that our customers are enjoying their hot tub! Thank you Chris!
We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and …
read moreThank you Mary! We take pride knowing our customers have a great experience and we can help find a perfect hot tub that fits your needs and budget!
We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.
Our backyard wasn’t the easiest to remove and …
read moreThank you Emily. We are glad we were able to get you a hot tub in your backyard. Enjoy!
I'm 100% sold on their staff's integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they weren't going to get paid to make the repairs.
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read moreGlad we got your hot tub running! Enjoy and we will see you again soon.
I honestly wouldn't go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather there's no place I'd rather go. Crystal clear waters thanks you…
read moreThanks Jeremiah! We will always be here to help.
We were new to town and wanted to purchase a hot tub. When my wife and I went into the Spearfish Pool & Spa Center at Watertree, we were shown many hot tubs but Jim Robinson found just the right one for us. We also purchased a Water …
read moreWhen we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service…
read moreThanks Heidi! Can’t wait for you and your family to enjoy the hot tub!
We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim …
read moreThank you Sharon! We can’t wait to hear how much you enjoy your swim spa.
Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!
Thank You Jim. The hot tub set up looks amazing! Enjoy!
Bobby sold us a beautiful hot tub and 2 fine young men installed it. I'm trying ever so patiently for it to warm up. I'm so excited. It's absolutely lovely. The guys went over the instructions and were thorough. It's way easier than I …
read moreWe are so glad to hear about your experience! We are always here to help. Thank You!
Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and…
read moreThanks Jerad! Enjoy the new hot tub!
I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in…
read moreWe are always here to help make sure you enjoy your hot tub to the fullest! Thanks Terry!
Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working…
read moreWe truly appreciate your business! Thank you!
We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. …
read moreWe are always striving to make sure our customers have a great experience from the first time they walk in to our store and each time after. Thanks Nick!
Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.
Thanks Toby! It makes us happy to know our customers experiences are good!
6 months ago we bought a new hot tub and had a water softener installed from the Pool & Spa center. Our salesman was well informed and helpful. The installation crew were polite and efficient. We feel like we chose wise in selecting this …
read moreThank you Bob! We are always here if you need anything.
We purchased the Envoy Highlight Hot Springs hot tub and the 3 person S series Infrared Sauna at the home show. We have enjoyed the hot tub almost every night since we got it!! We use the sauna at least every other night, along with the …
read moreThanks Savannah! We are here for you and so glad you are enjoying your hot tub and sauna!
The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely …
read moreThanks Kim. And congratulations again!! Your backyard looks amazing!
We have been dealing with everyone from the pool and spa center for over 20 years now. They always have amazing customer service and take excellent care of their customers. We have a pool and have had 2 hot tubs over the years and I couldn’…
read moreTexted Stephany for hottub repair service , I had accidentally locked the mother board . She was able to send me easy to understand advice and it was fixed in a matter of seconds . She has always been super friendly and a pleasure to do …
read moreSo happy we got you the right information to fix your controls!
I purchased a Hot Springs Hot Tub from Kirk and wanted to write a review about all the great things Kirk and the Pool & Spa Center has done. First, the financing was a breeze if you need that. I have no problem with the payments and 0% …
read moreThanks Alan. Glad we got your issues fixed fast and you are back enjoying your hot tub!
I purchased a Hot Springs Hot Tub from Kirk and wanted to write a review about all the great things Kirk and the Pool & Spa Center has done. First, the financing was a breeze if you need that. I have no problem with the payments and 0% …
read moreThanks Alan. Glad we got your issues fixed fast and you are back enjoying your hot tub!
Just bought a new spa from Bobby and staff. Love it and can't say enough about the service quality and professional knowledge. A very difficult installation, handled efficiently, carefully, and with more speed then I imagined!! Wish I …
read moreThanks Jill! That was an installation to remember. Glad you love your spa!
Both sales staff & warehouse people are always friendly & obligeing ! Dede shines in knowledge & personality asset to the company for sure ! 2017 was are 2 nd hot tub purchase from Pool Spa. I honestly feel the the warmth & water …
read moreThanks Thomas!
I couldn't be more pleased with all staff members at Pool and Spa. They are both pleasant and knowledgeable. I look forward to my Friday visits for our pools' water analyses and supply purchases. All staff members, Stephany, Kirk, & …
read moreThank You Karen! We love seeing your smiles each week. And the pool looks great again this year!
I bought my Bullfrog spa from here and have worked with Bobby several times, they ALL have been great to work with. ANY place can sell you a product, the difference is when you have an issue, how a company handles the issue. The Pool and …
read moreThank You Rick! We appreciate your continued business with us and your patience as we work through any issues.