Reviews

From 177 reviews
Aaron Bland
Aaron Bland

Mikey was awesome to work with! We purchased a used hot tub and have had no issues. He made the entire process a breeze!

via Google
Ginny Owens
Ginny Owens

Great business! Love the variety of products and services offered, and love that quality isn't sacrificed despite the variety. Highly recommend!

via Google
Clint Lykken
Clint Lykken

Robert has been very thorough with my hot tub experience. I was able to get all the information necessary to maintain my hot tub. If I had questions, he was very quick to help me with any confusion I ran into. You will be in great hands …

read more
via Google
Kelly Jennaway
Kelly Jennaway

So pleased with the hot tub and service. Aaron explained in detail everything I needed to know and followed up to make sure I was satisfied. Great customer service!

via Google
kevin stanford
kevin stanford

Great honest business!

via Google
David Blaisdell
David Blaisdell

Friendly, helpful folks, who know their stuff!

via Google
Ron Hauck
Ron Hauck

Robert and the rest of the crew at Pool & Spa Center were awesome. From selecting a hot tub perfect for our needs to the delivery and installation, all of our questions were answered quickly and thoroughly. We are looking forward to many …

read more
via Google
Nick kielhold
Nick kielhold

In the summer of 2023 we had just moved into our newly built house in Rapid City when I realized I did not have the builder install a water softener system. Stopped by Watertree Pool and Spa and was amazed at the knowledge and expertise of …

read more
via Google
Eric Heidrich
Eric Heidrich

Mikey was our sales representative and we are so appreciative of his help! He was very knowledgeable, professional, and helped us find the perfect hot tub for our house. He even arranged for it to be delivered and set up while we were out …

read more
Response from business owner

Thank You Eric! Enjoy your hot tub!

via Google
Blaise Sticka
Blaise Sticka

My wife and I recently went to pool & spa in rapid city looking for a hot tub we met Rob and hands down he did a amazing job and answered every question we had he walked us through every hot tub to find us the right one. we settled on the …

read more
Response from business owner

Thank You Blaise! Enjoy your new Hot Spring Envoy!

via Google
Abby Landphere
Abby Landphere

We purchased our first hot tub for an AirBnB and our experience with Rapid City Pool and Spa has been amazing! Rob has been available to help me any time I needed advice for monitoring chemicals, changing out the water, and more!!! We …

read more
via Google
Buffy Vaughn
Buffy Vaughn

Tanya Wolf was so knowledgeable about water treatment. It was easy to install and maintain. She's the Best!

via Google
Lexanne L Bridgman
Lexanne L Bridgman

It is wonderful that you can call at anytime and ask questions about your tub or problems with your water. Thank you Tanya for my hot tub and all that you do for me!

via Google
cindy cooke
cindy cooke

We have been working with Tanya for about 9 years at the pool and spa center. I would highly recommend any of their products because they back everything with great customer service. We have a water softener, reverse osmosis water treatment…

read more
via Google
Jason Evans
Jason Evans

Rob and the entire team were fantastic from the start! From in store knowledge to installation and setup we couldn’t of asked for more.

via Google
Hannah Iron heart
Hannah Iron heart

Great company! Couldn’t be anymore happier with my new hot tub 🙂 Mikey was a pleasure to work with and made the process easy as possible. Highly recommend!

Response from business owner

Thank you Hannah! Enjoy your new hot tub!

via Google
Heidi E Coller
Heidi E Coller

We have purchased 2 hot tubs from Pool & Spa & they have been great to us! Thanks Rob for our recent purchase!

via Facebook
Karen Binegar
Karen Binegar

Robert was a joy to work with from start to finish. Would highly recommend this business if you are in the market for a hot rub. They were on time and very knowledgeable. Installation was a breeze!

Response from business owner

Thank you Karen!

via Google
Db Bu
Db Bu

I had a great installation of a new water softener and today thought it was leaking. There was a little issue getting someone over, but Mikey showed up and the softener is working great and he showed us it was actually our AC unit leaking. …

read more
Response from business owner

Thank You. We are glad to hear the situation was handled!

via Google
Chris Dell
Chris Dell

Rob helped us in the journey of picking out a new hot tub was more than helpful! After the tub was installed (awesome delivery team as well) any questions I had were answered with great knowledge. Any time I ever have any water issues I …

read more
Response from business owner

Thank you Chris Dell! Our team is here before, during and after the sale for all your questions. Enjoy!

via Facebook
Jeremy Parker
Jeremy Parker

We started looking at hot tubs about 3 months, Pool and Spa Center was our first stop. We spoke with Rob, who was very professional and comfortable to speak with, we told him what we where looking for and we found the one we liked. He said…

read more
Response from business owner

Jeremy, We are pleased to hear about your experience with us! Enjoy your hot tub and we are here for any of your hot tub needs.

via Google
Kris-Tina Pieper
Kris-Tina Pieper

Our new Hot Springs tub is absolutely amazing! We had to wait a bit but Kirk, the GM, made everything right and then some. I appreciate his communication and follow up. This is our first one and having the guidance and expertise of him and …

read more
Response from business owner

Thank you Kris-Tina! Definitely worth the wait, now you can enjoy for years to come!

via Google
Kasey Bowerman
Kasey Bowerman

These took care of us the second we walked in the door. Outstanding customer service!! Made our decision easy!!!

Response from business owner

Thank you Kasey! Glad we can make your decision easy 🙂

via Google
Alexa Moeller
Alexa Moeller

My husband and I had a fantastic experience at the Pool and Spa Center. We had been eyeing a spa for a while, and Brady was SO helpful throughout the process. He answered our questions whenever we had them, he made us feel comfortable, and…

read more
Response from business owner

Thank you Alexa! We love to hear when our customers use their hot tubs daily!

via Google
Angela Wilson
Angela Wilson

We just bought a 6 person hot springs hot tub. We had the most amazing experience with their sales rep Carissa. She was helpful, not pushy, answered all of our questions, and she gave great personal experience examples because she loves the…

read more
Response from business owner

Great to hear! Thank you!

via Google
Penny Kremer
Penny Kremer

Great team to work with.

Response from business owner

Thanks Penny!

via Google
Samantha Hough
Samantha Hough

This is our second hot tub purchase from the Pool and Spa Center. Our first purchase was 7 years ago for an entry level hot tub, and we finally decided to upgrade this summer. The quality of their hot tubs is excellent. They have a nice …

read more
Response from business owner

Thank You Samantha!

via Google
Keith Yeardly-Squire
Keith Yeardly-Squire

thank you for all the help from the technical team. our pump developed a leak, and after answering a few questions they pointed me in the right direction. New pump ordered Tuesday, delivered Thursday and all up and running Thursday evening…

read more
via Facebook
Jeremie Moore
Jeremie Moore

Cory in sales was easy to work with and was very professional and knowledgeable. The service department also professional and delivery was great. They expanded everything very well. I recommend there services.

Response from business owner

Thank You Jeremie!

via Google
Matthew Shulaw
Matthew Shulaw

I seldom leave a review on purchases immediately. I usually want to give the product that I buy some time for me to see if it was what I thought it was, and in cases like this, to see how good the customer service of a company really is. …

read more
Response from business owner

Matthew,

Thank You! Thank you for taking your time with your review. We appreciate your candidness and are always here for future support.

via Google
Jason Mertz
Jason Mertz

I just finished my deck and was looking for a fire pit that would not harm the deck, John helped me pick out an amazing gas fire pit/table that we can enjoy year around. Thank you for an amazing experience.

Response from business owner

Jason,

Thank you and enjoy the year-round warmth!

via Google
Ken Bartholomew
Ken Bartholomew

The service was beyond excellent, after hours support was on the mark, and the delivery and installation team went above and beyond. We could not be happier! We love our spa and recommend the WaterTree Pool and Spa Center without …

read more
Response from business owner

Ken, we are happy to hear of your excellent service you received from us! Thank you!

via Google
Tim Moore
Tim Moore

The Sales and Service were so professional, I will recommend them to all of my friends looking for a Spa.

Response from business owner

Great to hear! Thanks Tim!

via Google
Robert J. Renken
Robert J. Renken

An enjoyable experience from the time we stepped in the door. Very informative and knowledgeable of the product. Can’t say enough about the delivery and setup crew. Amazing!! Very very helpful after the sale. Thoroughly enjoy our spa/hot …

read more
Response from business owner

We love hearing happy customers who enjoy their hot tub! Thank You Robert

via Facebook
Anna Rowett
Anna Rowett

Sales, service & knowledge of product is top notch! I love my spa💙 Customer service can be hard to find these days but not here. From the purchase to the install, I’m impressed and will highly recommend to all my friends & family! Thank …

read more
Response from business owner

Thank You Anna! We strive for great customer service. Your setup looks wonderful!

via Facebook
April Hagen
April Hagen

Friendly and knowledgeable staff. Got a great deal on a spa. We love it.

Response from business owner

Thank you April 😊

via Google
Amy Hendricks
Amy Hendricks

I called on a Friday they came on Monday and was a quick fix had been waiting on another company for months but gave up and called pool and spa and so glad I did

Response from business owner

We are glad we were able to get out so soon and help you out! Go enjoy your hot tub now!

via Google
James Vollmer
James Vollmer

They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for …

read more
Response from business owner

Thank you James! We are glad we found a hot tub to fit your needs!

via Google
Jesse Beede
Jesse Beede

Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very …

read more
Response from business owner

Thank you Jesse! We appreciate the kind words. It is our mission to give our customers the best experience!

via Google
Dustin D. Staeffler
Dustin D. Staeffler

Best place around to buy a hot tub.

Response from business owner

Thanks Dustin!

via Google
Duane Cruz
Duane Cruz

The Best Spa I've ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.

After a a couple of weeks of shopping, Bobby and the …

read more
Response from business owner

Thanks Duane! We are so glad you enjoyed your hot tub shopping experience!

via Google
Andriea Zarnoth
Andriea Zarnoth

From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go …

read more
Response from business owner

We are excited for you to get your hot tub and start enjoying it! Thank you Andriea!

via Google
Michael Boschker
Michael Boschker

Great sales from Corey (I bought a spa while deployed). But best part was after the sale, from Garrett. Fantastic Tech, very knowledgeable, and they set up our spa and had to fixed a jumper wire so the spa works perfectly. I would …

read more
Response from business owner

We are so happy to hear about your experience! Enjoy 😊

via Facebook
Christopher Darling
Christopher Darling

We bought a brand new Hot Springs Pace and it has been great. Thanks so much to Corey for his amazing customer service!

Response from business owner

Thank you Chris! Glad to hear you are enjoying it!

via Google
Tony Gulley
Tony Gulley

Bobby did a solid job working to get us exactly what we wanted. Our hot tub was delivered today and the service crew was AMAZING also. Very knowledgeable, hard working and set it up in a timely manner! Way to go Pool and Spa Center!! …

read more
via Facebook
Mark Wood
Mark Wood

Cory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome…

read more
Response from business owner

Thank you Mark!

via Google
Chris Darling
Chris Darling

Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with …

read more
Response from business owner

We love hearing that our customers are enjoying their hot tub! Thank you Chris!

via Google
Justin Lockhart
Justin Lockhart

The guys at Pool & Spa are awesome and so helpful especially when a first time Spa owner doesn’t quite know what they’re doing. 😂

Response from business owner

Thanks Justin. We are always here to help you along!

via Google
Timothy Elsner
Timothy Elsner

Everyone was super friendly and helpful.

Response from business owner

Thank you Timothy!

via Google
Joardin Hightower
Joardin Hightower

Excellent staff! Very friendly and knowledgeable! Would highly recommend for all your water needs, from relaxing in it to drinking it!

Response from business owner

Thanks Joardin!

via Google
Eric Sundahl
Eric Sundahl

Great friendly service, wouldn’t go anywhere else in town for my spa needs!! Thanks guys

Response from business owner

Thanks Eric!

via Google
Jedidiah Hall
Jedidiah Hall

Very helpful and flexible to make things work for us. Great customer service would highly recommend to anyone.

Response from business owner

Thank you Jedidiah. Enjoy your tub!

via Google
Tim Dryden
Tim Dryden

They are a great place to do business with very helpful

Response from business owner

Thank you Tim. We appreciate it!

via Google
Kathy Wood
Kathy Wood

Very helpful!

Response from business owner

Thanks Kathy. We are always striving to be the best of help to our customers!

via Google
Ann Henrichsen
Ann Henrichsen

Great service! We love our hot tub ❤️

via Facebook
Jill Harwick
Jill Harwick

We purchased a spa from the Pool and Spa center. The customer service was excellent, Bobby Sorensen took great care of us. The only thing I don’t like about our new Hot Springs Spa is getting out of it. It is amazing !!

Response from business owner

Thanks Jill! Getting out is always tough!

via Google
Mary Wilson
Mary Wilson

We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and …

read more
Response from business owner

Thank you Mary! We take pride knowing our customers have a great experience and we can help find a perfect hot tub that fits your needs and budget!

via Google
Brenda Armour Dary
Brenda Armour Dary

Great Black Friday sale, got our chemicals for the year, Thanks!

Response from business owner

Thanks Brenda! Enjoy the holidays!

via Google
Brenda Armour
Brenda Armour

Great Black Friday sale, got our chemicals for the year, Thanks!

Response from business owner

Thanks Brenda! Enjoy the holidays!

via Google
Ann Henrichsen
Ann Henrichsen

Cory has taken great care of us. We inherited an older hot tub that had aged out. We will be getting a sweet new one soon. Thanks for the great service!

Response from business owner

Thanks Ann! Can’t wait to get you into the new hot tub.

via Google
Emily Santa Cruz
Emily Santa Cruz

We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.

Our backyard wasn’t the easiest to remove and …

read more
Response from business owner

Thank you Emily. We are glad we were able to get you a hot tub in your backyard. Enjoy!

via Google
Jesse Parker
Jesse Parker

I'm 100% sold on their staff's integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they weren't going to get paid to make the repairs.

read more
Response from business owner

Glad we got your hot tub running! Enjoy and we will see you again soon.

via Google
Jeremiah Hale
Jeremiah Hale

I honestly wouldn't go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather there's no place I'd rather go. Crystal clear waters thanks you…

read more
Response from business owner

Thanks Jeremiah! We will always be here to help.

via Google
Derek Nisly
Derek Nisly

We were new to town and wanted to purchase a hot tub. When my wife and I went into the Spearfish Pool & Spa Center at Watertree, we were shown many hot tubs but Jim Robinson found just the right one for us. We also purchased a Water …

read more
via Facebook
Becca Aspen
Becca Aspen

Friendly and helpful staff. Done business with for over 20 years.

Response from business owner

Thank you for your continued business!

via Google
Heidi Buen
Heidi Buen

When we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service…

read more
Response from business owner

Thanks Heidi! Can’t wait for you and your family to enjoy the hot tub!

via Google
Sharon Hinsz
Sharon Hinsz

We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim …

read more
Response from business owner

Thank you Sharon! We can’t wait to hear how much you enjoy your swim spa.

via Google
Monique Dana-Tetrault
Monique Dana-Tetrault

Absolutely great customer service! Always such a great experience when you walk through the doors!

Response from business owner

Thanks Monique! Always good to see you too!

via Google
Jim C
Jim C

Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!

Response from business owner

Thank You Jim. The hot tub set up looks amazing! Enjoy!

via Google
Joanne Kolb
Joanne Kolb

Just delivered our new Hot Springs Envoy. Everything went as planned – the installers and sales people were awesome to work with! Would recommend highly if you are looking for a hot tub!

Response from business owner

Thanks Joanne!

via Google
Lynette Helland
Lynette Helland

Bobby sold us a beautiful hot tub and 2 fine young men installed it. I'm trying ever so patiently for it to warm up. I'm so excited. It's absolutely lovely. The guys went over the instructions and were thorough. It's way easier than I …

read more
Response from business owner

We are so glad to hear about your experience! We are always here to help. Thank You!

via Google
Jerad Stone
Jerad Stone

Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and…

read more
Response from business owner

Thanks Jerad! Enjoy the new hot tub!

via Google
No No
No No

I bought a spa and love it!!!!!

Response from business owner

We love to hear that!

via Google
Gunnar Swanson
Gunnar Swanson

Great people at Pool and Spa Center. Definitely where we will go for all our pool and sauna needs!

Response from business owner

Thank you Gunnar!

via Google
Jake English
Jake English

The staff is always incredibly friendly and very helpful. The prices are great and the atmosphere is inviting.

Response from business owner

Thank you Jake!

via Google
Terry Irvine
Terry Irvine

I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in…

read more
Response from business owner

We are always here to help make sure you enjoy your hot tub to the fullest! Thanks Terry!

via Google
gwyn kappes
gwyn kappes

I have been very pleased with the service I have gotten at The Pool and Spa Center. Whenever I call the Spearfish location, Jim always remembers who I am, and I live in Minnesota!!😊 I would highly recommend this store!!

Response from business owner

It's always good to hear from you Gwyn! Thanks!

via Google
cdalekid
cdalekid

Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working…

read more
Response from business owner

We truly appreciate your business! Thank you!

via Google
Nick Krysl
Nick Krysl

We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. …

read more
Response from business owner

We are always striving to make sure our customers have a great experience from the first time they walk in to our store and each time after. Thanks Nick!

via Google
Jeremy Schaeffer
Jeremy Schaeffer

Great customer service every time we go in!

Response from business owner

Thanks Jeremy!

via Google
Toby Karn
Toby Karn

Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.

Response from business owner

Thanks Toby! It makes us happy to know our customers experiences are good!

via Google
Charity Sybert
Charity Sybert

Wonderful customer service!! Love the staff. Very knowledgeable!

Response from business owner

Thanks Charity!

via Google
JoAna Flannagan-Zens
JoAna Flannagan-Zens

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

Response from business owner

Thanks JoAna!

via Google
Elizabeth Walsh
Elizabeth Walsh

I highly recommend the Pool and Spa Center for any needs or questions. Cory and the team are very laid back and welcoming without losing any of the professionalism

Response from business owner

Thanks Liz!

via Google
JoAna Flannagan-Zens
JoAna Flannagan-Zens

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

via Facebook
Stacey Sanders
Stacey Sanders

Love my Sauna & hot tub! Quality! Good people to work with!

Response from business owner

Thank you Stacey! Glad you are enjoying your sauna and hot tub 😀

via Google
Shannon Thomas
Shannon Thomas

Great customer service

Response from business owner

Thanks Shannon!

via Google
Collin McCracken
Collin McCracken

Great customer service and professional staff! Bobby has excellent knowledge and is easy to talk with! Highly recommend for any and all pool or spa needs!

Response from business owner

Thank you Collin!

via Google
Black Hills Real Estate and Vacation Rentals
Black Hills Real Estate and Vacation Rentals

Awesome customer service, water gets delivered right to the back seat. And oh the spa and hot tubs!!! ❄️

Response from business owner

Thanks Jeri! 😀

via Google
Bob Morgret
Bob Morgret

6 months ago we bought a new hot tub and had a water softener installed from the Pool & Spa center. Our salesman was well informed and helpful. The installation crew were polite and efficient. We feel like we chose wise in selecting this …

read more
Response from business owner

Thank you Bob! We are always here if you need anything.

via Google
Liz Hogan
Liz Hogan

Great products and staff. Bobby Sorensen and Kirk Jenkins are especially helpful and provide excellent service.

Response from business owner

Thank you Liz!

via Google
Crystal Hunsaker
Crystal Hunsaker

Love my hot tub my husband gets in every night after working all day. If looking for xmas gift this is it go see Bobby and the staff they are great rock on.

Response from business owner

Thanks Crystal! We love to hear our customers using their tub and getting the benefits from it daily.

via Google
Deb Dickson
Deb Dickson

We bought our first Spa from Pool and Spa Center in the 80's. We returned to upgrade to a larger spa and we also purchased an above ground pool. The staff have always been professional and super helpful when any water balancing challenges …

read more
Response from business owner

Thank you Deb for your continued support!

via Google
Derito Bonicelli
Derito Bonicelli

Bought a new tub and these guys have been wonderful to deal with. Would recommend the pool and spa center to anyone looking to buy a new spa. I give the Rapid City team very high marks.

Response from business owner

Thank you Derito. Hope you are enjoying your new hot tub!

via Google
Matt Benedick
Matt Benedick

This store is awesome. Stephany took the time to educate us and answer every question we had. They have a huge selection of spas in stock. If you are looking for a hot tub, look no further!

Response from business owner

Thanks Matt! Glad we could answer all your questions.

via Facebook
Savannah Knispel
Savannah Knispel

We purchased the Envoy Highlight Hot Springs hot tub and the 3 person S series Infrared Sauna at the home show. We have enjoyed the hot tub almost every night since we got it!! We use the sauna at least every other night, along with the …

read more
Response from business owner

Thanks Savannah! We are here for you and so glad you are enjoying your hot tub and sauna!

via Google
Jason Alexander
Jason Alexander

I have been doing business with pool and spa since 2004.

Response from business owner

Thanks Jason for your continued business! Always a pleasure to see you guys.

via Google
Bruce Nachtigall
Bruce Nachtigall

I bought a used spa and had these guys move it, then back for steps and other items. They’re awesome and always friendly and helpful. Reasonably priced as well!

Response from business owner

Thanks Bruce!

via Google
Kim Zens
Kim Zens

The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely …

read more
Response from business owner

Thanks Kim. And congratulations again!! Your backyard looks amazing!

via Google
Michele Hamm Carlin
Michele Hamm Carlin

We have been dealing with everyone from the pool and spa center for over 20 years now. They always have amazing customer service and take excellent care of their customers. We have a pool and have had 2 hot tubs over the years and I couldn’…

read more
via Facebook