Our new Hot Springs tub is absolutely amazing! We had to wait a bit but Kirk, the GM, made everything right and then some. I appreciate his communication and follow up. This is our first one and having the guidance and expertise of him and …

These took care of us the second we walked in the door. Outstanding customer service!! Made our decision easy!!!

My husband and I had a fantastic experience at the Pool and Spa Center. We had been eyeing a spa for a while, and Brady was SO helpful throughout the process. He answered our questions whenever we had them, he made us feel comfortable, and…

We just bought a 6 person hot springs hot tub. We had the most amazing experience with their sales rep Carissa. She was helpful, not pushy, answered all of our questions, and she gave great personal experience examples because she loves the…

Great team to work with.

This is our second hot tub purchase from the Pool and Spa Center. Our first purchase was 7 years ago for an entry level hot tub, and we finally decided to upgrade this summer. The quality of their hot tubs is excellent. They have a nice …

thank you for all the help from the technical team. our pump developed a leak, and after answering a few questions they pointed me in the right direction. New pump ordered Tuesday, delivered Thursday and all up and running Thursday evening…

Cory in sales was easy to work with and was very professional and knowledgeable. The service department also professional and delivery was great. They expanded everything very well. I recommend there services.

I seldom leave a review on purchases immediately. I usually want to give the product that I buy some time for me to see if it was what I thought it was, and in cases like this, to see how good the customer service of a company really is. …

I just finished my deck and was looking for a fire pit that would not harm the deck, John helped me pick out an amazing gas fire pit/table that we can enjoy year around. Thank you for an amazing experience.

The service was beyond excellent, after hours support was on the mark, and the delivery and installation team went above and beyond. We could not be happier! We love our spa and recommend the WaterTree Pool and Spa Center without …

The Sales and Service were so professional, I will recommend them to all of my friends looking for a Spa.

Came to the shop to pick up new bottles for our office water. To my surprise they were doing a little grill cookout for anyone there! Kirk and Becky are always taking care of their customers with fun promotions, great staff and an amazing …

An enjoyable experience from the time we stepped in the door. Very informative and knowledgeable of the product. Can’t say enough about the delivery and setup crew. Amazing!! Very very helpful after the sale. Thoroughly enjoy our spa/hot …

Sales, service & knowledge of product is top notch! I love my spa💙 Customer service can be hard to find these days but not here. From the purchase to the install, I’m impressed and will highly recommend to all my friends & family! Thank …

Friendly and knowledgeable staff. Got a great deal on a spa. We love it.

I called on a Friday they came on Monday and was a quick fix had been waiting on another company for months but gave up and called pool and spa and so glad I did

They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for …

Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very …

Best place around to buy a hot tub.

The Best Spa I've ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.

After a a couple of weeks of shopping, Bobby and the …

From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go …

Great sales from Corey (I bought a spa while deployed). But best part was after the sale, from Garrett. Fantastic Tech, very knowledgeable, and they set up our spa and had to fixed a jumper wire so the spa works perfectly. I would …

We bought a brand new Hot Springs Pace and it has been great. Thanks so much to Corey for his amazing customer service!

Bobby did a solid job working to get us exactly what we wanted. Our hot tub was delivered today and the service crew was AMAZING also. Very knowledgeable, hard working and set it up in a timely manner! Way to go Pool and Spa Center!! …

Cory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome…

Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with …

The guys at Pool & Spa are awesome and so helpful especially when a first time Spa owner doesn’t quite know what they’re doing. 😂

Everyone was super friendly and helpful.

Excellent staff! Very friendly and knowledgeable! Would highly recommend for all your water needs, from relaxing in it to drinking it!

Great friendly service, wouldn’t go anywhere else in town for my spa needs!! Thanks guys

Very helpful and flexible to make things work for us. Great customer service would highly recommend to anyone.

They are a great place to do business with very helpful

Very helpful!

Great service! We love our hot tub ❤️

We purchased a spa from the Pool and Spa center. The customer service was excellent, Bobby Sorensen took great care of us. The only thing I don’t like about our new Hot Springs Spa is getting out of it. It is amazing !!

We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and …

Great Black Friday sale, got our chemicals for the year, Thanks!

Great Black Friday sale, got our chemicals for the year, Thanks!

Cory has taken great care of us. We inherited an older hot tub that had aged out. We will be getting a sweet new one soon. Thanks for the great service!

We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.

Our backyard wasn’t the easiest to remove and …

I'm 100% sold on their staff's integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they weren't going to get paid to make the repairs.

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I honestly wouldn't go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather there's no place I'd rather go. Crystal clear waters thanks you…

We were new to town and wanted to purchase a hot tub. When my wife and I went into the Spearfish Pool & Spa Center at Watertree, we were shown many hot tubs but Jim Robinson found just the right one for us. We also purchased a Water …

Friendly and helpful staff. Done business with for over 20 years.

When we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service…

We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim …

Absolutely great customer service! Always such a great experience when you walk through the doors!

Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!

Just delivered our new Hot Springs Envoy. Everything went as planned – the installers and sales people were awesome to work with! Would recommend highly if you are looking for a hot tub!

Bobby sold us a beautiful hot tub and 2 fine young men installed it. I'm trying ever so patiently for it to warm up. I'm so excited. It's absolutely lovely. The guys went over the instructions and were thorough. It's way easier than I …

Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and…

I bought a spa and love it!!!!!

Great people at Pool and Spa Center. Definitely where we will go for all our pool and sauna needs!

The staff is always incredibly friendly and very helpful. The prices are great and the atmosphere is inviting.

I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in…

I have been very pleased with the service I have gotten at The Pool and Spa Center. Whenever I call the Spearfish location, Jim always remembers who I am, and I live in Minnesota!!😊 I would highly recommend this store!!

Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working…

We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. …

Great customer service every time we go in!

Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.

Wonderful customer service!! Love the staff. Very knowledgeable!

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

I highly recommend the Pool and Spa Center for any needs or questions. Cory and the team are very laid back and welcoming without losing any of the professionalism

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

Love my Sauna & hot tub! Quality! Good people to work with!

Great customer service

Great customer service and professional staff! Bobby has excellent knowledge and is easy to talk with! Highly recommend for any and all pool or spa needs!

Awesome customer service, water gets delivered right to the back seat. And oh the spa and hot tubs!!! ❄️

6 months ago we bought a new hot tub and had a water softener installed from the Pool & Spa center. Our salesman was well informed and helpful. The installation crew were polite and efficient. We feel like we chose wise in selecting this …

Great products and staff. Bobby Sorensen and Kirk Jenkins are especially helpful and provide excellent service.

Love my hot tub my husband gets in every night after working all day. If looking for xmas gift this is it go see Bobby and the staff they are great rock on.

These guys are awesome from purchasing a spa to set up to helping maintain the water just right. We have been a customer for over 30 years!!

Bought a new tub and these guys have been wonderful to deal with. Would recommend the pool and spa center to anyone looking to buy a new spa. I give the Rapid City team very high marks.

This store is awesome. Stephany took the time to educate us and answer every question we had. They have a huge selection of spas in stock. If you are looking for a hot tub, look no further!

We purchased the Envoy Highlight Hot Springs hot tub and the 3 person S series Infrared Sauna at the home show. We have enjoyed the hot tub almost every night since we got it!! We use the sauna at least every other night, along with the …

I have been doing business with pool and spa since 2004.

I bought a used spa and had these guys move it, then back for steps and other items. They’re awesome and always friendly and helpful. Reasonably priced as well!

The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely …

We have been dealing with everyone from the pool and spa center for over 20 years now. They always have amazing customer service and take excellent care of their customers. We have a pool and have had 2 hot tubs over the years and I couldn’…

Texted Stephany for hottub repair service , I had accidentally locked the mother board . She was able to send me easy to understand advice and it was fixed in a matter of seconds . She has always been super friendly and a pleasure to do …

I purchased a Hot Springs Hot Tub from Kirk and wanted to write a review about all the great things Kirk and the Pool & Spa Center has done. First, the financing was a breeze if you need that. I have no problem with the payments and 0% …

I purchased a Hot Springs Hot Tub from Kirk and wanted to write a review about all the great things Kirk and the Pool & Spa Center has done. First, the financing was a breeze if you need that. I have no problem with the payments and 0% …

Just bought a new spa from Bobby and staff. Love it and can't say enough about the service quality and professional knowledge. A very difficult installation, handled efficiently, carefully, and with more speed then I imagined!! Wish I …

Top Quality products and excellent customer service is their specialty.

Very friendly and knowledgeable staff! I highly recommend seeing them if you have ever thought about owning a hot tub. Pool and Spa is the best!

A spa is great for your cardiovascular health, sleep, stress and enhancing your musculoskeletal system. Bobby Sorensen is the man .Thanks for sharing your knowledge Bobby! Tim and Sharon Kelly

Both sales staff & warehouse people are always friendly & obligeing ! Dede shines in knowledge & personality asset to the company for sure ! 2017 was are 2 nd hot tub purchase from Pool Spa. I honestly feel the the warmth & water …

A spa can improve cardiovascular health, sleep, stress and enhance your musculoskeletal system. Bobby Sorensen is an expert on these benefits. Thanks for sharing your knowledge Bobby! Herb & Shelley Ebel

I couldn't be more pleased with all staff members at Pool and Spa. They are both pleasant and knowledgeable. I look forward to my Friday visits for our pools' water analyses and supply purchases. All staff members, Stephany, Kirk, & …

I bought my Bullfrog spa from here and have worked with Bobby several times, they ALL have been great to work with. ANY place can sell you a product, the difference is when you have an issue, how a company handles the issue. The Pool and …

Bobby was awesome! If I had to buy more grills I would have bought them! He made my experience easy!

Love it.

Our sales associate, Tonya is exceptional and the staff are professional. We are extremely pleased with our spa & the products to maintain it are the best quality compared to others. Don't go anywhere else for a spa.

Customer service was great, friendly and knowledgeable! Would definitely recommend for spas and water services

Exceptional customer service. Had to Purchase a rhythm hot tub for a vacation rental last minute while out of the country in January. They made it so incredibly easy and took care of everything. Also Had a maintenance concern recently and …

Would like to say thank you to Kirk and the Pool and Spa Center!!! We purchased our hot tub during the home show, Kirk’s knowledge about the products is outstanding. He helped us pick out our tub, recommended the ACE system and we …

Would like to say thank you to Kirk and the Pool and Spa Center!!! We purchased our hot tub during the home show, Kirk’s knowledge about the products is outstanding. He helped us pick out our tub, recommended the ACE system and we …

We purchased a spa from the folks at the Pool & Spa Center back in 2012 and loved the service and the tub! That’s why when we moved back to the area recently, we went back. Stephanie and Kirk were both very informative and patient with us…

We have owned our hot tub now for a month and thought it was time to write a review. To begin with there was no pressure to buy a hot tub from them at all. Bobby Sorensen was our salesperson and he answered all of our questions and showed …