Reviews

From 131 reviews
James Vollmer
James Vollmer

They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for …

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via Google
Jesse Beede
Jesse Beede

Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very …

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Response from business owner

Thank you Jesse! We appreciate the kind words. It is our mission to give our customers the best experience!

via Google
Dustin D. Staeffler
Dustin D. Staeffler

Best place around to buy a hot tub.

Response from business owner

Thanks Dustin!

via Google
Duane Cruz
Duane Cruz

The Best Spa I've ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.

After a a couple of weeks of shopping, Bobby and the …

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via Google
Michael Boschker
Michael Boschker

Great sales from Corey (I bought a spa while deployed). But best part was after the sale, from Garrett. Fantastic Tech, very knowledgeable, and they set up our spa and had to fixed a jumper wire so the spa works perfectly. I would …

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Response from business owner

We are so happy to hear about your experience! Enjoy 😊

via Facebook
Andriea Zarnoth
Andriea Zarnoth

From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go …

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Response from business owner

We are excited for you to get your hot tub and start enjoying it! Thank you Andriea!

via Google
Christopher Darling
Christopher Darling

We bought a brand new Hot Springs Pace and it has been great. Thanks so much to Corey for his amazing customer service!

Response from business owner

Thank you Chris! Glad to hear you are enjoying it!

via Google
Tony Gulley
Tony Gulley

Bobby did a solid job working to get us exactly what we wanted. Our hot tub was delivered today and the service crew was AMAZING also. Very knowledgeable, hard working and set it up in a timely manner! Way to go Pool and Spa Center!! …

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Chris Darling
Chris Darling

Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with …

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via Google
Mark Wood
Mark Wood

Cory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome…

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via Google
Justin Lockhart
Justin Lockhart

The guys at Pool & Spa are awesome and so helpful especially when a first time Spa owner doesn’t quite know what they’re doing. 😂

Response from business owner

Thanks Justin. We are always here to help you along!

via Google
Timothy Elsner
Timothy Elsner

Everyone was super friendly and helpful.

Response from business owner

Thank you Timothy!

via Google
Joardin Hightower
Joardin Hightower

Excellent staff! Very friendly and knowledgeable! Would highly recommend for all your water needs, from relaxing in it to drinking it!

Response from business owner

Thanks Joardin!

via Google
Eric Sundahl
Eric Sundahl

Great friendly service, wouldn’t go anywhere else in town for my spa needs!! Thanks guys

Response from business owner

Thanks Eric!

via Google
Jedidiah Hall
Jedidiah Hall

Very helpful and flexible to make things work for us. Great customer service would highly recommend to anyone.

Response from business owner

Thank you Jedidiah. Enjoy your tub!

via Google
Kim Zens
Kim Zens

The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely …

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Response from business owner

Thanks Kim. And congratulations again!! Your backyard looks amazing!

via Google
Tim Dryden
Tim Dryden

They are a great place to do business with very helpful

Response from business owner

Thank you Tim. We appreciate it!

via Google
Kathy Wood
Kathy Wood

Very helpful!

Response from business owner

Thanks Kathy. We are always striving to be the best of help to our customers!

via Google
Toby Karn
Toby Karn

Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.

Response from business owner

Thanks Toby! It makes us happy to know our customers experiences are good!

via Google
Ann Henrichsen
Ann Henrichsen

Great service! We love our hot tub ❤️

via Facebook
Jill Harwick
Jill Harwick

We purchased a spa from the Pool and Spa center. The customer service was excellent, Bobby Sorensen took great care of us. The only thing I don’t like about our new Hot Springs Spa is getting out of it. It is amazing !!

Response from business owner

Thanks Jill! Getting out is always tough!

via Google
Mary Wilson
Mary Wilson

We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and …

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Response from business owner

Thank you Mary! We take pride knowing our customers have a great experience and we can help find a perfect hot tub that fits your needs and budget!

via Google
Brenda Armour
Brenda Armour

Great Black Friday sale, got our chemicals for the year, Thanks!

Response from business owner

Thanks Brenda! Enjoy the holidays!

via Google
Ann Henrichsen
Ann Henrichsen

Cory has taken great care of us. We inherited an older hot tub that had aged out. We will be getting a sweet new one soon. Thanks for the great service!

Response from business owner

Thanks Ann! Can’t wait to get you into the new hot tub.

via Google
Emily Santa Cruz
Emily Santa Cruz

We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.

Our backyard wasn’t the easiest to remove and …

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Response from business owner

Thank you Emily. We are glad we were able to get you a hot tub in your backyard. Enjoy!

via Google
Jeremiah Hale
Jeremiah Hale

I honestly wouldn't go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather there's no place I'd rather go. Crystal clear waters thanks you…

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Response from business owner

Thanks Jeremiah! We will always be here to help.

via Google
Jesse Parker
Jesse Parker

I'm 100% sold on their staff's integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they weren't going to get paid to make the repairs.

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Response from business owner

Glad we got your hot tub running! Enjoy and we will see you again soon.

via Google
Derek Nisly
Derek Nisly

We were new to town and wanted to purchase a hot tub. When my wife and I went into the Spearfish Pool & Spa Center at Watertree, we were shown many hot tubs but Jim Robinson found just the right one for us. We also purchased a Water …

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via Facebook
Becca Aspen
Becca Aspen

Friendly and helpful staff. Done business with for over 20 years.

Response from business owner

Thank you for your continued business!

via Google
Heidi Buen
Heidi Buen

When we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service…

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Response from business owner

Thanks Heidi! Can’t wait for you and your family to enjoy the hot tub!

via Google
Sharon Hinsz
Sharon Hinsz

We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim …

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Response from business owner

Thank you Sharon! We can’t wait to hear how much you enjoy your swim spa.

via Google
Monique Dana-Tetrault
Monique Dana-Tetrault

Absolutely great customer service! Always such a great experience when you walk through the doors!

Response from business owner

Thanks Monique! Always good to see you too!

via Google
Jim C
Jim C

Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!

Response from business owner

Thank You Jim. The hot tub set up looks amazing! Enjoy!

via Google
Joanne Kolb
Joanne Kolb

Just delivered our new Hot Springs Envoy. Everything went as planned – the installers and sales people were awesome to work with! Would recommend highly if you are looking for a hot tub!

Response from business owner

Thanks Joanne!

via Google
Lynette Helland
Lynette Helland

Bobby sold us a beautiful hot tub and 2 fine young men installed it. I'm trying ever so patiently for it to warm up. I'm so excited. It's absolutely lovely. The guys went over the instructions and were thorough. It's way easier than I …

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Response from business owner

We are so glad to hear about your experience! We are always here to help. Thank You!

via Google
Jerad Stone
Jerad Stone

Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and…

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Response from business owner

Thanks Jerad! Enjoy the new hot tub!

via Google
No No
No No

I bought a spa and love it!!!!!

Response from business owner

We love to hear that!

via Google
Gunnar Swanson
Gunnar Swanson

Great people at Pool and Spa Center. Definitely where we will go for all our pool and sauna needs!

Response from business owner

Thank you Gunnar!

via Google
Jake English
Jake English

The staff is always incredibly friendly and very helpful. The prices are great and the atmosphere is inviting.

Response from business owner

Thank you Jake!

via Google
Terry Irvine
Terry Irvine

I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in…

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Response from business owner

We are always here to help make sure you enjoy your hot tub to the fullest! Thanks Terry!

via Google
gwyn kappes
gwyn kappes

I have been very pleased with the service I have gotten at The Pool and Spa Center. Whenever I call the Spearfish location, Jim always remembers who I am, and I live in Minnesota!!😊 I would highly recommend this store!!

Response from business owner

It's always good to hear from you Gwyn! Thanks!

via Google
cdalekid
cdalekid

Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working…

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Response from business owner

We truly appreciate your business! Thank you!

via Google
Nick Krysl
Nick Krysl

We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. …

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Response from business owner

We are always striving to make sure our customers have a great experience from the first time they walk in to our store and each time after. Thanks Nick!

via Google
Jeremy Schaeffer
Jeremy Schaeffer

Great customer service every time we go in!

Response from business owner

Thanks Jeremy!

via Google
JoAna Flannagan-Zens
JoAna Flannagan-Zens

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

Response from business owner

Thanks JoAna!

via Google
Liz Walsh
Liz Walsh

I highly recommend the Pool and Spa Center for any needs or questions. Cory and the team are very laid back and welcoming without losing any of the professionalism.

via Facebook
Elizabeth Walsh
Elizabeth Walsh

I highly recommend the Pool and Spa Center for any needs or questions. Cory and the team are very laid back and welcoming without losing any of the professionalism

Response from business owner

Thanks Liz!

via Google
Charity Sybert
Charity Sybert

Wonderful customer service!! Love the staff. Very knowledgeable!

Response from business owner

Thanks Charity!

via Google
JoAna Flannagan-Zens
JoAna Flannagan-Zens

Such an amazing atmosphere and staff! I highly recommend The Pool and Spa Center for all your pool and spa needs! Check them out!!

via Facebook
Stacey Sanders
Stacey Sanders

Love my Sauna & hot tub! Quality! Good people to work with!

Response from business owner

Thank you Stacey! Glad you are enjoying your sauna and hot tub 😀

via Google
Shannon Thomas
Shannon Thomas

Great customer service

Response from business owner

Thanks Shannon!

via Google
Collin McCracken
Collin McCracken

Great customer service and professional staff! Bobby has excellent knowledge and is easy to talk with! Highly recommend for any and all pool or spa needs!

Response from business owner

Thank you Collin!

via Google
Jeri Perrett
Jeri Perrett

Awesome customer service, water gets delivered right to the back seat. And oh the spa and hot tubs!!! ❄️

Response from business owner

Thanks Jeri! 😀

via Google
Bob Morgret
Bob Morgret

6 months ago we bought a new hot tub and had a water softener installed from the Pool & Spa center. Our salesman was well informed and helpful. The installation crew were polite and efficient. We feel like we chose wise in selecting this …

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Response from business owner

Thank you Bob! We are always here if you need anything.

via Google
Crystal Hunsaker
Crystal Hunsaker

Love my hot tub my husband gets in every night after working all day. If looking for xmas gift this is it go see Bobby and the staff they are great rock on.

Response from business owner

Thanks Crystal! We love to hear our customers using their tub and getting the benefits from it daily.

via Google
Deb Dickson
Deb Dickson

These guys are awesome from purchasing a spa to set up to helping maintain the water just right. We have been a customer for over 30 years!!

Response from business owner

Thank you Deb for your continued support!

via Google
Derito Bonicelli
Derito Bonicelli

Bought a new tub and these guys have been wonderful to deal with. Would recommend the pool and spa center to anyone looking to buy a new spa. I give the Rapid City team very high marks.

Response from business owner

Thank you Derito. Hope you are enjoying your new hot tub!

via Google
Matt Benedick
Matt Benedick

This store is awesome. Stephany took the time to educate us and answer every question we had. They have a huge selection of spas in stock. If you are looking for a hot tub, look no further!

Response from business owner

Thanks Matt! Glad we could answer all your questions.

via Facebook
Michele Hamm Carlin
Michele Hamm Carlin

We have been dealing with everyone from the pool and spa center for over 20 years now. They always have amazing customer service and take excellent care of their customers. We have a pool and have had 2 hot tubs over the years and I couldn’…

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Response from business owner

Thanks Michele! Always fun seeing your family come in and watching your kids grow up!

via Facebook
Bonnie Thovson
Bonnie Thovson

Love it.

via Facebook
Trinity Marie Conrad
Trinity Marie Conrad

Exceptional customer service. Had to Purchase a rhythm hot tub for a vacation rental last minute while out of the country in January. They made it so incredibly easy and took care of everything. Also Had a maintenance concern recently and …

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via Facebook
Nicole Johnson Reynolds
Nicole Johnson Reynolds

We purchased a spa from the folks at the Pool & Spa Center back in 2012 and loved the service and the tub! That’s why when we moved back to the area recently, we went back. Stephanie and Kirk were both very informative and patient with us…

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Response from business owner

Thanks Nicole! We are happy you found the perfect hot tub!

via Facebook
Andrew Boyd
Andrew Boyd

We purchased a Hot Springs Vanguard from Pool and Spa last September. What a dream come true! I never thought that we would ever own a hot tub because of the price and maintenance of them, but everyone at the Pool and Spa Center is …

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Response from business owner

Thank you Andrew!

via Facebook
Joardin Hightower
Joardin Hightower

Great customer service! Wonderful staff! Would highly recommend them!

via Facebook
Mary Storgaard
Mary Storgaard

Exceptional service from the minute you call for help. First they gave us a few things to check—for free—when that wasn’t the issue a tech came out immediately (to Sturgis) and it was one of the motors. He came back the next day and it was …

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via Facebook
Dede Farrar
Dede Farrar

I bought a Hot Spring Flair tub about one year ago. I absolutely love it. I use it several times per week. Dream come true. The Pool and Spa Center has always been good about teaching me what to do about water care. There was one minor …

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via Facebook
Jason Hermanson
Jason Hermanson

We highly recommend the Pool & Spa Center. Kirk was amazing, very helpful, and personable. Their customer service is excellent, and their products are outstanding. We couldn’t be happier with our purchase and our experience at the Pool & …

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Response from business owner

Thank You Jason! We love helping our customers find the perfect tub!

via Facebook
Laurie Abraham
Laurie Abraham

Bobby and Stephany were so helpful today as we are trying to bring our old Bullfrog spa back to life. They not only know their product lines but they are "top notch" with their people skills & customer service. I highly recommend the Pool …

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Response from business owner

Thank you Laurie! We hope you will be back to relaxing in your hot tub soon!

via Facebook
Cody Hill
Cody Hill

This is my first summer as maintenance at my apartment complex and Pool and Spa Center has really helped me keep the pool looking better than it has in the past 2 years.

Response from business owner

Thank you Cody for your kind and generous words. We appreciate you.

via Facebook
Randy Horsley
Randy Horsley

Stephany is great! Come see her the next time you need WATER

via Facebook
Sam Chandler
Sam Chandler

Thanks Stephany! Always helpful and friendly. Everyone there is a joy to talk to.

via Facebook
Sam Chandler
Sam Chandler

Thanks Stephany! Always helpful and friendly. Everyone there is a joy to talk to.

via Facebook
Steve Frankman
Steve Frankman

Great people... great service all the way around!!

Response from business owner

Thank You Steve Frankman!

via Facebook
Jim Simons
Jim Simons

4.5 Stars!

We were very happy with the service/assistance we received from Jenna B. Met us at the store after hours, helped with recommendations for electrical/concrete contractors, etc. We love the new Hot Springs Flair, with great …

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via Facebook