Excellent experience! Very happy with the service that we received! Robert is absolutely the best! The reason why we ended up buying our hot tub from this company was because of his kindness and sincerity about all the different features …

Mikey helped us find a great hot tub that was the perfect fit for us. Since getting the hot tub 2 years ago, anytime we have had questions the staff has have more than happy to answer them and help us out.

Extremely friendly staff. I was in and out in 5 minutes with the chemicals and parts I needed for my hot tub. Highly recommend working with this outstanding team if you're needing a hot tub or any other hot tub related items!

After an extensive search, we purchased our HT from Rob at the Rapid City branch. We are in the tub almost every night. It’s been about a yr now and everything is still going good. The delivery service and setup was top notch. I feel …

Michael Phillips was outstanding in selling and setting up our water softener and filtered water system.He kept us well informed and made sure the installation went as promised. I’d recommend Michael for any of your products. He’s well …

We recently upgraded our hot tub with Robert H. at Pool & Spa. Service over the years has always been impeccable and staff is always friendly. We would not shop anywhere else. Thank you for providing quality service.

Tanya and Tom were so helpful and I feel like I just had spa training. I have used this company for years for my work and now I am so thankful to have them helping me at home.

Nice place to buy quality spa furniture and sauna’s

My wife and I came in looking for the right hot tub for my family of four. We were able to talk to Mike Philips who was able to walk us through all of our options and with his help we found the perfect one for our family! It's the right …

Mikey P Pretty much invented water comfort products from what I can tell.

I recently worked with Mike P on choosing a sauna for our family and it was a great experience! Mike helped me choose the perfect model and the experience was great. Highly recommend Mike for his excellent service!

Worked with Mikey late last year and he couldn't have been more helpful. He ran me through my best options for my small backyard and my wife and I couldn't be happier about the hot tub we bought. I'd recommend Pool & Spa Center and Mikey to…

Mikey was great to work with. Gave some excellent advice on a water softener issue we had. Also his insta videos are fire.

Bought a hot tub as a little treat for myself from the pool and spa center. Worked with Mike, he did an OK job.

Michael Phillips is pure gold! By far the best sales experience I’ve had in a long time.

My hot tub is heaven!

We shopped all the hot tub stores, not only looking for the perfect tub, but the perfect dealer who would be there to support us after the purchase. Hands down best choice to buy from here. Robert was so helpful and respectful and did not…

Great team and awesome service!

Purchased a water softener and worked with Mike Phillips. He was very knowledgeable and helped me find the right one for my house. He listened and answered all of my questions. We are very happy with our purchase.

The pool and spa center, is always a professional experience. The staff is top notch. Shout out to Michael Phillips for always taking care of anything I need.

Mikey was awesome to work with! We purchased a used hot tub and have had no issues. He made the entire process a breeze!

Great business! Love the variety of products and services offered, and love that quality isn't sacrificed despite the variety. Highly recommend!

Robert has been very thorough with my hot tub experience. I was able to get all the information necessary to maintain my hot tub. If I had questions, he was very quick to help me with any confusion I ran into. You will be in great hands …

So pleased with the hot tub and service. Aaron explained in detail everything I needed to know and followed up to make sure I was satisfied. Great customer service!

Great honest business!

Friendly, helpful folks, who know their stuff!

Robert and the rest of the crew at Pool & Spa Center were awesome. From selecting a hot tub perfect for our needs to the delivery and installation, all of our questions were answered quickly and thoroughly. We are looking forward to many …

In the summer of 2023 we had just moved into our newly built house in Rapid City when I realized I did not have the builder install a water softener system. Stopped by Watertree Pool and Spa and was amazed at the knowledge and expertise of …

We bought our first Spa from Pool and Spa Center in the 80's. We returned to upgrade to a larger spa and we also purchased an above ground pool. The staff have always been professional and super helpful when any water balancing challenges …

Mikey was our sales representative and we are so appreciative of his help! He was very knowledgeable, professional, and helped us find the perfect hot tub for our house. He even arranged for it to be delivered and set up while we were out …

My wife and I recently went to pool & spa in rapid city looking for a hot tub we met Rob and hands down he did a amazing job and answered every question we had he walked us through every hot tub to find us the right one. we settled on the …

We purchased our first hot tub for an AirBnB and our experience with Rapid City Pool and Spa has been amazing! Rob has been available to help me any time I needed advice for monitoring chemicals, changing out the water, and more!!! We …

Tanya Wolf was so knowledgeable about water treatment. It was easy to install and maintain. She's the Best!

It is wonderful that you can call at anytime and ask questions about your tub or problems with your water. Thank you Tanya for my hot tub and all that you do for me!

We have been working with Tanya for about 9 years at the pool and spa center. I would highly recommend any of their products because they back everything with great customer service. We have a water softener, reverse osmosis water treatment…

Rob and the entire team were fantastic from the start! From in store knowledge to installation and setup we couldn’t of asked for more.

Great company! Couldn’t be anymore happier with my new hot tub 🙂 Mikey was a pleasure to work with and made the process easy as possible. Highly recommend!

We have purchased 2 hot tubs from Pool & Spa & they have been great to us! Thanks Rob for our recent purchase!

Robert was a joy to work with from start to finish. Would highly recommend this business if you are in the market for a hot rub. They were on time and very knowledgeable. Installation was a breeze!

I had a great installation of a new water softener and today thought it was leaking. There was a little issue getting someone over, but Mikey showed up and the softener is working great and he showed us it was actually our AC unit leaking. …

Rob helped us in the journey of picking out a new hot tub was more than helpful! After the tub was installed (awesome delivery team as well) any questions I had were answered with great knowledge. Any time I ever have any water issues I …

We started looking at hot tubs about 3 months, Pool and Spa Center was our first stop. We spoke with Rob, who was very professional and comfortable to speak with, we told him what we where looking for and we found the one we liked. He said…

Our new Hot Springs tub is absolutely amazing! We had to wait a bit but Kirk, the GM, made everything right and then some. I appreciate his communication and follow up. This is our first one and having the guidance and expertise of him and …

These took care of us the second we walked in the door. Outstanding customer service!! Made our decision easy!!!

My husband and I had a fantastic experience at the Pool and Spa Center. We had been eyeing a spa for a while, and Brady was SO helpful throughout the process. He answered our questions whenever we had them, he made us feel comfortable, and…

We just bought a 6 person hot springs hot tub. We had the most amazing experience with their sales rep Carissa. She was helpful, not pushy, answered all of our questions, and she gave great personal experience examples because she loves the…

Great team to work with.

This is our second hot tub purchase from the Pool and Spa Center. Our first purchase was 7 years ago for an entry level hot tub, and we finally decided to upgrade this summer. The quality of their hot tubs is excellent. They have a nice …

thank you for all the help from the technical team. our pump developed a leak, and after answering a few questions they pointed me in the right direction. New pump ordered Tuesday, delivered Thursday and all up and running Thursday evening…

Cory in sales was easy to work with and was very professional and knowledgeable. The service department also professional and delivery was great. They expanded everything very well. I recommend there services.

I seldom leave a review on purchases immediately. I usually want to give the product that I buy some time for me to see if it was what I thought it was, and in cases like this, to see how good the customer service of a company really is. …

I just finished my deck and was looking for a fire pit that would not harm the deck, John helped me pick out an amazing gas fire pit/table that we can enjoy year around. Thank you for an amazing experience.

The service was beyond excellent, after hours support was on the mark, and the delivery and installation team went above and beyond. We could not be happier! We love our spa and recommend the WaterTree Pool and Spa Center without …

The Sales and Service were so professional, I will recommend them to all of my friends looking for a Spa.

An enjoyable experience from the time we stepped in the door. Very informative and knowledgeable of the product. Can’t say enough about the delivery and setup crew. Amazing!! Very very helpful after the sale. Thoroughly enjoy our spa/hot …

Sales, service & knowledge of product is top notch! I love my spa💙 Customer service can be hard to find these days but not here. From the purchase to the install, I’m impressed and will highly recommend to all my friends & family! Thank …

Friendly and knowledgeable staff. Got a great deal on a spa. We love it.

I called on a Friday they came on Monday and was a quick fix had been waiting on another company for months but gave up and called pool and spa and so glad I did

They very personable and asked questions about why I was looking for a hot tub so that they could find one to fit my specific needs. They even over and beyond to help me get the best set up so I could enjoy my hot tub. Could ask for …

Thank you Bobby at The Pool & Spa Center for introducing us to the Limelight Beam it is a great addition to our backyard, and we love it. Professional service from sale to installation. The staff at The Pool & Spa Center is very …

Best place around to buy a hot tub.

The Best Spa I've ever owned! I reached out online via email and Bobby sent us a professional video about a Spa my wife and I may be interested in given the features I was looking for.

After a a couple of weeks of shopping, Bobby and the …

From start to finish the process of buying a hot tub was amazing! Bobby contacted us right away, answered all our questions, and helped us find the right hot tub for us! He was friendly, knowledgeable and made the shopping experience go …

Great sales from Corey (I bought a spa while deployed). But best part was after the sale, from Garrett. Fantastic Tech, very knowledgeable, and they set up our spa and had to fixed a jumper wire so the spa works perfectly. I would …

We bought a brand new Hot Springs Pace and it has been great. Thanks so much to Corey for his amazing customer service!

Bobby did a solid job working to get us exactly what we wanted. Our hot tub was delivered today and the service crew was AMAZING also. Very knowledgeable, hard working and set it up in a timely manner! Way to go Pool and Spa Center!! …

Cory made the process incredibly easy and everyone that works there is extremely knowledgeable and professional. I would rate them higher if I could and would definitely recommend them to anyone in need of a spa or water services. Awesome…

Had a great experience dealing with Cory--very friendly and knowledgable. My wife and I were rookies when it came to spas, so Cory was very patient and explained the various options and how things work. The installers were on time with …

The guys at Pool & Spa are awesome and so helpful especially when a first time Spa owner doesn’t quite know what they’re doing. 😂

Everyone was super friendly and helpful.

Excellent staff! Very friendly and knowledgeable! Would highly recommend for all your water needs, from relaxing in it to drinking it!

Great friendly service, wouldn’t go anywhere else in town for my spa needs!! Thanks guys

Very helpful and flexible to make things work for us. Great customer service would highly recommend to anyone.

The staff here are so friendly and knowledgeable. My husband and I won a backyard package here almost 2 years ago, and every time we come into the store we are greeted and treated well. When it comes time to upgrade spas we will definitely …

They are a great place to do business with very helpful

Very helpful!

Very happy with their service and quality of the people that work there. From the delivery to the follow up care they are awesome although Bobby could use a breath mint and a better fitting hair piece. Thanks again.

We purchased a spa from the Pool and Spa center. The customer service was excellent, Bobby Sorensen took great care of us. The only thing I don’t like about our new Hot Springs Spa is getting out of it. It is amazing !!

We absolutely love our new hot tub we purchased from Pool and Spa in Rapid City. Bobby was so helpful finding us the perfect fit for our budget and needs. He took time to provide us with excellent information on the operation and …

Great Black Friday sale, got our chemicals for the year, Thanks!

Great Black Friday sale, got our chemicals for the year, Thanks!

Cory has taken great care of us. We inherited an older hot tub that had aged out. We will be getting a sweet new one soon. Thanks for the great service!

We bought a house with an old spa and wanted an upgrade. We’re so happy we went to Pool and Spa. Bobby was very helpful going over all the options available and helped us choose our tub.

Our backyard wasn’t the easiest to remove and …

I'm 100% sold on their staff's integrity and their customer service. After obtaining a leaky Hot Springs tub from a private owner, the other two spa stores in town had no time for me if they weren't going to get paid to make the repairs.

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I honestly wouldn't go anywhere else. These guys have the experience the chemicals and their stuff together. Residential or commercial. When my pool feels under the weather there's no place I'd rather go. Crystal clear waters thanks you…

We were new to town and wanted to purchase a hot tub. When my wife and I went into the Spearfish Pool & Spa Center at Watertree, we were shown many hot tubs but Jim Robinson found just the right one for us. We also purchased a Water …

Friendly and helpful staff. Done business with for over 20 years.

When we walked into Pool and Spa in Rapid City Cory greeted us and showed us around. VERY friendly and helped us find the correct one that would work best for my family and our budget. He was far from pushy and has AMAZING customer service…

We have had nothing but good responses working with the guys at Pool and Spa,Cory has answered all my questions and really worked hard to get me just the right fit for my needs.He truly showed that he cares.Im very excited to get my swim …

Absolutely great customer service! Always such a great experience when you walk through the doors!

Had a great experience with the Pool & Spa Center. Bobby sold us a unit that was perfect for our needs and the Installers were awesome, on time, efficient and very knowledgeable. The Covana cover is amazing and worth the spend!

Just delivered our new Hot Springs Envoy. Everything went as planned – the installers and sales people were awesome to work with! Would recommend highly if you are looking for a hot tub!

Bobby sold us a beautiful hot tub and 2 fine young men installed it. I'm trying ever so patiently for it to warm up. I'm so excited. It's absolutely lovely. The guys went over the instructions and were thorough. It's way easier than I …

Kirk Jenkins is the most knowledgeable person to talk to when it comes to Pools and Spas. He will work hard for you and make sure that your buying experience is above expectations. Will continue to do all of my future business with Pool and…

I bought a spa and love it!!!!!

Great people at Pool and Spa Center. Definitely where we will go for all our pool and sauna needs!

The staff is always incredibly friendly and very helpful. The prices are great and the atmosphere is inviting.

I Purchased a used tub from The Pool and Spa center last summer and have been extremely happy with the overall service, from the initial install of the tub to the customer service guys helping me with free water tests to ensure the water in…

I have been very pleased with the service I have gotten at The Pool and Spa Center. Whenever I call the Spearfish location, Jim always remembers who I am, and I live in Minnesota!!😊 I would highly recommend this store!!

Bought our spa thee years ago this June, we have received great service and assistance keeping our spa in top top form. The people there are wonderful and provide outstanding customer services. We have no regrets and will continue working…

We trust Kirk and the staff at Pool and Spa for our hot tub needs. We looked at other businesses around town and found one thing in common. No experience. When you go into Pool and Spa, they know what tub you have and how to run it. …